Privacy Policy

At MoonPrint, accessible from our website and mobile applications, one of our main priorities is the privacy of our users. This Privacy Policy document explains what information we collect, how we use it, and what rights you have concerning your data.

By using our service, you consent to the collection and use of information in accordance with this policy.

Information We Collect

MoonPrint collects and uses personal information for the following purposes:

• Order Processing: When you place an order, we collect your name, email address, shipping address, and payment information to process and fulfill your order.
• Account Creation: When you create an account, we collect your name, email address, and password to provide you with access to our services.
• Customer Support: When you contact us for support, we collect your name, email address, and any other information you provide to assist you with your inquiry.
• Analytics: We use analytics tools to collect information about your use of our website and applications, including your IP address, browser type, device information, and pages/features used. This helps us improve our services and understand user behavior.
• Usage Data: We may collect usage data such as how you interact with our application, features accessed, and time spent using different functionalities.

How We Use Your Information

We use the information we collect in various ways, including to:

• Process and fulfill your orders
• Provide, operate, and maintain our website and applications
• Improve, personalize, and expand our services
• Understand and analyze how you use our services
• Develop new products, services, features, and functionality
• Communicate with you for customer service, updates, and marketing purposes
• Send you emails and notifications
• Prevent fraudulent transactions and monitor against unauthorized activities
• Generate aggregated, non-identifying analytics about how our service is used

Third-Party Services

MoonPrint uses several third-party services to enhance your experience and provide our services. These include:

Google Analytics

We use Google Analytics to track and analyze the usage of our website and applications. Google Analytics may collect information such as your IP address, browser type, device type, pages visited, and time spent. This information helps us improve our service and user experience. You can learn more about Google Analytics' privacy practices by visiting Google's Privacy Policy.

Firebase

We use Firebase for various functionalities including authentication, database, and analytics. Firebase collects and processes data according to its privacy policy. To learn more about Firebase's privacy practices, please visit Firebase Privacy Policy.

Google Play Services

Our Android applications may utilize Google Play Services for various functionalities. Google Play Services collects information to improve their services and provide you with a better experience. For more information about how Google Play Services uses your data, please visit Google's Privacy Policy.

Data Retention Policy

MoonPrint will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies.

Usage data and analytics information may be retained for internal analysis purposes. This data is generally retained for a shorter period, except when this data is used to strengthen the security or to improve the functionality of our service, or we are legally obligated to retain this data for longer periods.

Security

We value your trust in providing us your personal information, thus we strive to use commercially acceptable means of protecting it. We implement appropriate technical and organizational measures to protect your data against unauthorized or unlawful processing, accidental loss, destruction, or damage.

However, remember that no method of transmission over the internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

Your Rights and Opt-Out Options

You have certain rights regarding your personal information. These include:

• Access and Update: You can access and update your personal information by logging into your account settings.
• Delete: You can request deletion of your personal information by contacting us.
• Opt-Out: You can opt-out of non-essential communications by adjusting your notification preferences or following the unsubscribe links in our emails.
• Uninstall: You can completely opt-out of data collection by uninstalling our application from your device.

Please note that some information may be retained even after deletion requests to comply with legal obligations or for legitimate business purposes.

Consent

By using our website and applications, you consent to our Privacy Policy and agree to its terms. If you do not agree with this policy, please do not use our services.

For certain processing activities, we may seek explicit consent from you before collecting or using your data. You have the right to withdraw this consent at any time.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Email: [email protected]